Check-in / Check-out

Check-in: from 3:00 PM. We'll meet you at the home on arrival at your convenience.

Check-out: by 11:00 AM

Early check-in and late check-out can be arranged in advance, subject to availability and a charge.

House Rules

Home Truths

• Please note:

• For guest groups larger than 8 people, there is an additional fee per extra guest. Please inquire with a Destination Specialist for details before booking.

• Due to Sian Ka’an being a protected reserve, no ATVs, water sports equipment such as kiteboards, audio equipment or fishing is permitted.

• Roads in Sian Ka’an are unpaved and therefore distances and times may vary depending on the season and road quality/condition.

• The Riviera Maya may be affected by various changing currents and seasonal weather causing higher than normal amounts of seaweed on beaches.

• Shifting tides and weather patterns can cause the shoreline to vary from website images. Additionally, beaches may seasonally experience seaweed. For further details, please inquire directly.

• This villa is located within a national park, and accessed via a dirt road, which varies in condition depending on the season. Four-wheel drive vehicles are required in this area.

• Temporary power outages and fluctuations can occur without warning due to local utility maintenance, grid strain or severe weather. Please inquire for more information.

ID Check

Upon arrival we will ask you to show your ID or passport.

Deposit

Upon your arrival we will secure a $2000 hold on a credit or debit card which will be released once we confirm no damage was caused during your stay.